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Home Online Survey Articles FAQs Jacobson Bio Contact Us Articles Below are links to articles. Metal Center News October 2007 - Creativity, Initiative Lead to Superior Satisfaction October 2006 - Price, Delivery Issues Temper Satisfaction October 2005 - Satisfaction Gap Widens October 2004 - Tight Steel Market Strains Supplier-Customer Relations October 2003 - Distinction vs. Extinction October 2002 - What Do Service Centers Really Think of the Mills? American Metal Market January 2001 - A fresh look at customer service in the steel industry New Steel Magazine February 1997 - What makes customers unhappy January 1996 - The basic strategies for success January 1994 - Future winners in world steel: minimills, Dofasco, China Articles written by John E. Jacobson.

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