About Us

Jacobson & Associates is a consulting firm best known for the Jacobson & Associates Steel Customer Satisfaction Survey. The Jacobson Survey stands as the industry benchmark for measuring the performance of North American steel producers in satisfying their customers.

What We Measure

• Product Quality
• Price Competitiveness
• On-Time Delivery
• Outside Sales Representation
• Inside Sales Support
• Online Portal
• Total Customer Service
• Overall Satisfaction